SEMI-FLEXIBLE CANCELLATION: In regular season, any cancellation will have a charge equivalent to 50% of the total stay. In the case of modification of a reservation, the hotel may consider said reservation as a new reservation, and may update the rate according to prices, availability and conditions established on the day the modification is made. All reservations that do not show up at the hotel will have a charge equivalent to 100% of the total amount of the reservation. In case of early departure, the total stay will be charged as a penalty. In high season period from December 15 to January 15, cancellation will have a charge equivalent to 80% of the total stay and modifications to the reservation are not allowed. IT IS NOT ALLOWED TO EXCEED THE MAXIMUM OCCUPANCY CAPACITY OF THE DIFFERENT LUX BOUTIQUE HOUSES.

CHECK – IN AND CHECK – OUT POLICY Check-in time: 3:00 pm local time Departure time: 12:00 pm local time Early check-in: This early check-in request must be received 24 hours prior to arrival date and incurs additional charges. Late check out: If you need to extend the hotel’s scheduled departure time (12:00 noon), you must notify one day in advance to evaluate the possibility and additional charges may apply depending on the type of rate.

FISCAL POLICY AND RATES Lodging VAT 19% VAT tax exemption applies for tourist services sold in packages to non-resident Colombians and foreigners with an entry passport stamp valid for no more than 90 days and whose purpose of travel is for tourism 19% VAT: this tax will be charged to all national passengers residing in the country, in all applicable consumptions.

SEX TOURISM PREVENTION POLICY CASA AZZURRA LUX BOUTIQUE HOUSES AS A MEMBER OF AZZURRA GROUP supports and complies with Laws 679 of 2001 (Art. 16, 17 and 19), 1336 of 2009, Law 599 of 2000 and Resolution 3840 of 2009 whose purpose is to dictate protection measures against exploitation, pornography, sex tourism and other forms of sexual abuse against children and adolescents.

FORTUITOUS AND FORCE MAJEURE If for any reason beyond the reasonable control of the Hotel or the Client (including, but not limited to, strikes, labor disputes; laws, regulations or orders issued by government authorities; civil disorder; disasters, terrorist acts, acts of war; event fortuitous and force majeure; fire, flood or other emergency situation; delays in necessary and essential repairs to the Hotel) it is impossible or illegal for the Hotel or the Client to comply with the obligations acquired at the time of the reservation, such non-compliance is considered excused and affected party can reschedule or cancel without any additional liability (penalty charges), and deposits made will be refunded. The Parties agree to negotiate in good faith the rescheduling reservation canceled by chance or force majeure.  



Given COVID restrictions, Casa Azzurra Luxury Boutique Houses has established an alliance with a local lab, in order to enable guests to have the required covid tests performed on time -in accordance with requirements of international authorities- and to be able to fly back as scheduled from Colombia into the United States and Europe. The cost of the test, unlike in the United States, and some countries in Europe is not covered by the government, thus, it has to be paid by each traveler. Casa Azzurra Luxury Boutique Houses is not business-related, does not economically intermediate, receive money, gifts, or any type of commissions from the lab. The price of the test is set by the lab, and calculated in US Dollars, according to the exchange rate of the day when the test is to be performed.